Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

“Dr. Cassell was very thorough and informative i.e. my questions – gives good and thoughtful advice.”

“Dr. Deloge is an excellent, thoughtful, knowledgeable cardiologist. He’s the best ever!”

“Dr. Chan is wonderful. I had some concerns about a medicine I was taking and he agreed we should make a change. I’m feeling quite well now.”

“Dr. Klinkler is very caring, knowledgeable, and friendly physician. We would recommend him to anyone who has heart issues.”

“Dr. Lockhart is a kind, caring, compassionate person and physician. I would not see anyone else and I would recommend him and his practice to my family and anyone for that matter. Top notch all the way!”

“The total atmosphere of my visit. The friendliness, interest, and competence shown by Dr. Wheeler and staff did a great deal to ease the tension and concern that I feel before and during my medical appointments.”

“It is because of Dr. Sardella that I will have open-heart surgery at Concord Hospital vs. Boston – which the possibility had been mentioned to me prior to my first appointment with him.”

“I would like to thank heartily Dr. Pope and Dr. Laidlaw for saving me and giving me new life. My family and I never forget you. And also every nurse who looked after me when I was in the ICU, I would like to thank them too. Because they were very kind and helpful to me as my husband told me.”

“I noticed that every person I had contact with was of a quiet, calm nature which was very helpful to me in terms of nervousness. Also everyone in and out of the hospital had a good word for Dr. Sardella.”