Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

“There is only one word to describe the staff, nurses, and technicians – terrific – everyone was caring and educated - made my experience easier.”

“I just knew I was in good hands. Everyone was so pleasant – It made your day. When you can come from radiation treatment and go home with a smile, it says something about the care, your recovery, and the hospital.”

“My dad was so happy with the care he received he called all his friends to let them know. He bragged about it! Thank you.”

“The entire staff at the Payson Center have been kind and very caring. My experiences at the center have all been positive.”

“Kim my nurse was the most helpful and most responsive to any and all questions always concerned to give me the information important to pass along as well as to address my other needs for information. I commend her professionalism and helpfulness.”

“Dr. Sheldon exceeded my expectations of service. His caring for me made a positive difference in my recovery.”

“I cannot say enough about the Breast Care Center! They have always been wonderful. I feel fortunate to live near such a wonderful facility. I feel the same about the hospital.”

“The staff was very welcoming and compassionate. Their professionalism is outstanding! Explanations were clear, questions answered and dignity for patient preserved. Thank you!”

“Very kind and thoughtful. I received a call on Friday with good news. It was nice not having to wait till Monday for my results.”

“Dr. Gunsher was very reassuring and seemed extremely knowledgeable. She made me feel very confident in handling my condition.”

“Dr. Hoyt is the most caring and concerned doctor I have ever met!”