Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

Our most recent score ranks us in the 97th percentile when compared to all medical practices across the nation.

“Dr. McGowan did an excellent job making me feel comfortable. She did a great job with using words I could understand.”

“Dr. Fox is wonderful. She gave me information that was really helpful.”

“The doctor and nutritionist didn’t preach to us and tried to work within our lifestyle.”

“All of my experiences with this practice have been very positive.”

“I have always received nothing but top quality professional care.”

“Physician was very child friendly and put my son at ease. She explained his results and her concerns for his treatment.”